Telecoms & Technology News
News, views, insights and updates from Zen Systems and the wider telecoms world

A Surprising Way to Call in Lower Costs and Increased Productivity: Hosted Telephony
If you want to reduce your business expenditure, then your telephone system is a good place to start. By introducing a hosted telephony solution, you could not only realise substantial cost savings but also improve your productivity and your customer service. However, it’s important to find the right communications solution for your business. You need to reduce your costs without sacrificing the quality of your service or the productivity of your staff. Here are the steps you may want to...
How Smartphone and Office Integration is Changing the Way Offices Operate
From smartphones to laptops, tablets to mobile apps, everyone can now communicate at the touch of a button. This deluge of devices initially raised concerns with the working population. After all, how can you achieve any work-life balance if your office can always reach you? Such concerns have died down as technology now plays an intrinsic part in our everyday lives and brings us a vast range of benefits both inside and outside of the office. Bring Your Own Device (BYOD) initiatives have...

3 Common Disaster Recovery Mistakes and How to Avoid Them
Disasters are inevitable, often unpredictable and bring abrupt disruption to your business. From small service interruptions to total business shutdowns for days or months, or even fatal damage to your organisation, the effects vary in type and magnitude. Disasters can also result in revenue loss with US businesses reportedly losing $700 billion a year to IT downtime. To minimise disaster losses, a good disaster recovery plan is a necessity for every business unit, system and operation within...
5 Important Signs You Need to Upgrade Your Telecoms Systems
Digital transformation is a marathon, not a sprint. Successful businesses continually integrate new technologies to stay ahead of the competition. However, when it comes to your telecoms system, this can seem like a daunting task. Where should you begin? How can you minimise the impact to both your staff and customers? Should you even bother? Yes, you should. Following an “if it ain’t broke, don’t fix it” mentality will only set your business up to fail in the future. Here are five signs your...
7 No Nonsense Ways to Make Your Boss Invest in Your Network Infrastructure
Your network infrastructure is the backbone of your organisation. Without it, your daily operations and corporate communications would grind to a halt. As such, it’s vital to prioritise the modernisation of your organisation’s current network infrastructure. However, your network is not a visible component of your business and can easily get overlooked when budgets are handed out. As such, you may struggle to convince your boss to invest in your network infrastructure. If you need to convince...
Why You Need 4G Backup Broadband for Your Critical Connections
If your internet went down right now, would it matter? For most businesses, the answer is a resounding “yes”. Yet, only 25% of enterprises hit by internet outages last year could mitigate these circumstances. Downtime costs businesses dearly. Research reveals UK companies lost £7 billion due to broadband outages in 2016, with an average wait of six hours for every outage. What’s more, almost 82 million productive hours were lost, with the average UK firm suffering two major outages in 2017....
Cloud Managed Wireless Equals Better Network Management
Cloud versus on-premise? It’s a question our clients regularly ask, the answer to which depends on both your business and its exact requirements. Regardless of the technology in question, there are plenty of options to choose for both a cloud or on-premise installation. But when it comes to your wireless network, a cloud-managed solution is proving to be an increasingly popular option for many businesses, particularly from a network management perspective. What is a...
Your Guide to Scaling Up With IT Managed Service Providers
Technology is taking over. Whether your business is embracing the Internet of Things (IoT), implementing VoIP (Voice over IP) or introducing a Bring Your Own Device (BYOD) policy, there’s more demand for bandwidth and access to your data than ever before with global IP traffic predicted to increase nearly threefold over the next 5 years. Such escalating demand means your systems need to scale to improve the efficiency and reliability of your IT operations. If you fail to scale, then your...
How to Double Your Business Without Doubling Your Headcount
If you want to double your business without a single new hire, you need to free up your existing staff from mundane tasks so they can focus on your strategic goals and scaling your business. To achieve this, you’ll need to outsource your day-to-day operational tasks to an IT managed services provider (MSP). MSPs are growing in popularity. Research reveals the worldwide managed services market was worth $128 billion in 2014 and it is predicted to reach $230 billion by 2020. When it comes to...
How to Tame Your Network Communications Beast
Your network communications is an unruly little beast. If it’s left unattended, it could grind your business to a halt and play havoc with your communications channels. It’ll prevent your customers and staff from accessing your email, messaging, voice, file sharing, conferencing and other such services. As your traffic volumes increase and the required number of communications services grow, the operational challenges of keeping your business connected also escalate. And so do the...
Don’t Let Network Security Keep You Up at Night
Concerns over cyber security have skyrocketed in the last 12 months. It’s hardly surprising as the size, sophistication, and impact of network attacks coupled with burgeoning IT infrastructures make it increasingly difficult to manage and protect your network. Advancing digitisation means that every business relies now on data and so every business is vulnerable to a cyber attack. Research reveals about one in 40 small businesses are at risk of being victim to a cyber crime whilst nearly seven...
How to Convince Your Boss to Buy a Leased Line
A fibre leased line provides a premium internet connection to your business. However, as leased line costs continue to fall, an increasing number of businesses (including SMEs) are now embracing leased lines as an essential part of their day-to-day operations. So, what is a leased line? It’s simply a fixed-bandwidth, symmetric and dedicated data connection to the internet or provides a link between two of your offices. A leased line will help you when you’re working with large files or high...
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